Playing responsibly, what’s to know
We apply a policy of an ethical and responsible game offering, to be consumed with a responsible intent by our customers. To support this mission, we proactively promote our Responsible Gaming tools to our customers for an enhanced safe and secure gaming environment. We are devoted to offering our customers a 100% carefree, enjoyable and safe experience.
It’s Just A Game
Fun is the keyword here, and placing a bet for entertainment that you can afford is the only way to it; placing a bet too many times to break even, make money or any other motive than just leisure or fun is definitely not.
To know Yourself is to know when to Stop
If you are feeling unsure whether you are at risk of developing an addiction or if you are concerned about playing too much, use our anonymous self-test to get some safe play advice based on your answers and your playing behavior
Keep Your Play in Control With Limits
Always choose a limit that best suits your gambling habits. You can test our RG tools yourself or request a free consultation with our expert customer support team.
Keep An Eye On The Time Spent
Time flies when you are having fun! And that is great, just make sure that you decide upfront how much time you are comfortable spending on our site per session so to make sure that you use our services as intended, for fun! Never spend your precious time on gambling when your agenda does not permit you to or when you find it would affect your work, relationships, mental or physical health, or family bonds.
Keep an Eye on Money Spent
Decide upfront how much money you are willing to spend on a maximum and how much you can afford to lose. Make a budget and stick to it. Make use of our RG tools to set a limit or contact our expert customer support agents for a free consultation.
Stay Social
Gamble for fun and meet your friends or family no less than you would if you were not gambling. We surely do try our best to take good care of you, but no one knows you like your own loved ones. Do not alienate yourself from them for the sake of gambling.
Keep It Sober
Gambling is to be practiced with calm and controlled decisions and any intoxication will decrease your ability to make reasonable ones. Use our RG tools to make sure that you can take a break before taking part in any intoxicating activity, to avoid uncontrolled losses.
Learn What Responsible Gaming Means To You
If you think that you have a strategy that helps you win, think twice, as gambling is intended to be used as a pastime activity...and that’s about it. Feeling lucky? Or won something? That is great! But don’t quit your job just yet, gambling involves winning and losing, so make sure to keep it a game!
A) Account Self Exclusion
1. How do I activate Self-Exclusion on my account?
In order to apply a self-exclusion on your account, you must access My Account - Player Protection section and select the duration you require for the exclusion.
2. What do I need to know about Self-Exclusion before applying it to my account?
Self-exclusion is available for an established duration of 1 month, 3 months, 6 months, 12 months or on a permanent basis. It comes into effect immediately. If you wish to reduce the self-exclusion period, a mandatory 7-day cooling off period will be required before full access is restored.
3. Can I access or reactivate my account during an active self-exclusion?
During an active self-exclusion you will be able to login to your account to request any remaining redeemable balance.
You can reactivate your account by reducing the self-exclusion period or selecting to turn it off. A self-assessment test will have to be completed as part of this process and in case the self-assessment test result is satisfactory, the 7 day cooling off period will come into effect before full access is restored.
4. Will my account be automatically reactivated after my set Self-Exclusion period expires?
Yes, once the Self-Exclusion period expires, your account restores full access to our products and services.
5. How often can I use Self-Exclusion on my account?
As often as you want! Regular breaks from gaming activity are best practice and we also strongly encourage customers to use them as often as they feel it is needed.
B) Self-Exclusion and Funds / Open Bets
1. What will happen with my open bets when I activate Self Exclusion?
The bets are still valid, and any winning settlement will be transferred automatically to your betting account.
2. If my open bet wins during Self Exclusion, will I still be able to withdraw my winnings?
Winnings from any settled bets will automatically be transferred to your betting account. In the case of self-exclusion, you can log in to your account and withdraw your balance, but you will not be able to make new deposits or place bets.
C) Limits
1. Where can I set my limits for my account?
You can set limits within the Player Protection section in your account where various tools are available to support your Responsible Gaming needs..
2. What are the types of limits that I can choose from?
The types of limitations that you can set for all our products are: Deposit Limits and Take a Break.
3. How do account limits work?
Deposit Limits: Deposit limits are set over a defined time frame (daily, weekly, monthly). Their calculation is based on the total amount of money deposited into your account during the selected period. These limits reset automatically and are reapplied for the chosen time frame.
Take a break: If you need a short break from gaming, the time-out feature allows you to temporarily restrict access to your account for a selected duration of 24 hours, 48 hours or 7 days. This tool helps you pause, refocus, and return to gaming with a clear mindset. Once activated, a time-out cannot be revoked or shortened.
4. How can I adjust my active limits?
Adjust your limits through the Player Protection section within your account. Decrease the account limit as often as needed, but any limit increases will take at least a week’s period from the requested date to take effect for your safety.
5. How can I best decide on a spending limit that’s right for me?
In order for you to know which spending limit is right for you, we strongly suggest following this equation:
(Υοur income) - (Daily costs of living) - (Bills) - (Money you spend on other hobbies) = (Maximum allowed amount that you could spend on betting)
Before placing any bets, make sure you meet your financial needs first. Pay your bills and other costs of living, and support the other hobbies you enjoy. Once you cover those needs, you can set a spending limit using the money leftover. Never forget to make the provisions for unforeseen costs that life can bring.
D) Preventing Underaged Gaming
1. What is the minimum age requirement for opening a betting account?
You must meet the minimum legal age requirement stipulated by the laws of the applicable jurisdiction. In Ghana, the minimum legal age for gambling is 18 years old.
2. How can I restrict access to betting sites for underaged people in my environment?
We recommend logging out of devices shared with minors and to never use autofill passwords if your device can be easily accessed. You may also use the lock app feature if available on your devices, wherein the app on the devices can only be accessed through a password known only to you.
3. How can I block access to betting sites on my computer?
If you share your computer with friends or family including those who are under the legal age to register or bet on our site, please consider digital parental filtering solutions to limit access to our site.
E) External Organization Referrals for Gambling Related Issues
1. I am experiencing gambling related issues or addiction, can you advise me further?
We strongly empathise with the struggles of gambling and how it can affect anyone’s day-to-day life. If you find yourself struggling to get help, please consider speaking with someone who can provide professional advice and support.
We encourage you to get in touch through the following contacts:
Gambling Commission of Ghana Support Line: 00800454545
F) Safely and Properly Using My Account
1. Can I use more than one account?
No.
Opening or using multiple accounts—regardless of whether an existing account is active, inactive, or closed—is not permitted.
According to paragraph 2.3 in our Terms and Conditions, "Customers are only allowed to open and use one Betano account. Opening and/or using multiple accounts (in addition to any existing accounts whether the existing account is active, or inactive or closed for any reason), is not permitted. Should we have reasonable suspicions that any of our customers has opened and/or used multiple accounts with us, we reserve the right at our absolute discretion to cancel customers' accounts, as well as all multiple accounts and/or to close all these accounts immediately. Αll winnings, bonuses, free bets and winnings accrued from such bonuses and free bets obtained by creating and/or using those multiple accounts will be void. Funds held in multiple accounts shall be withheld, up to the amount that covers any illegal withdrawals made by the customers from those multiple accounts."
2. Am I allowed to share my account?
No.
You are responsible for keeping your Customer ID and password secure. Any actions taken using your login details are at your sole risk and responsibility. Additionally, your account must not be accessed or used by any other individual, including minors. If there is reasonable suspicion that someone else has used your account, we may temporarily block or immediately close it at our discretion.
3. Do I have to use valid personal details for my account registration?
Yes.
According to paragraph 2.7 in our Terms and Conditions, "You must enter all mandatory information requested into Your registration form. In particular, Full Name, Date of Birth, Mobile Number, Type of Identity Document and the relevant Document Number, valid email address, relevant payment information, all of which must be true and correct. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby declare and warrant to Betano that the information provided is true, complete and correct. You are hereby notified that Betano carries out verification procedures, whether on its own or through third parties and Your Betano Account may be canceled, betting activity and all bonuses shall be voided and deposits will be deducted, if You are found to have provided false or misleading information."
G) Confidentiality
1. Are my account and personal details safe?
Yes, please check our Privacy Policy to see the measures we take to keep your information safe.
2. Is the information that I share with Betano confidential?
Yes, Betano is dedicated to keeping your shared information safe.
Please check our Privacy Policy to see the measures we take to keep your information safe.
H) Contacting a Responsible Gaming Representative
1. I am looking to contact a Responsible Gaming representative.
Please reach out to one of our available contact agents anytime. Our Customer Support team is available 24 hours a day, every day of the year.